cv997's Privacy Policy

1 Scope of Information Collection

When you register on the cv997 platform and use our services, we may collect various types of information. This information falls into two main categories: (a) information you provide directly, and (b) information collected automatically through your use of the platform.

Information you provide may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment-related information (bKash, Nagad, Rocket, Upay, or bank account details)
• Documents required for identity verification (national ID card or passport)
• Messages and complaints submitted when contacting us

Automatically collected information may include:

• IP address and device type
• Browser information and operating system
• Session duration and activity type on the platform
• Cookies and local storage data

2 Purpose of Using Your Information

cv997 uses the information it collects only for the following legitimate purposes. We never use your information for unnecessary or harmful purposes.

• Account management: Your information is used to create, verify, and keep your account secure.
• Identity verification: To verify a user's age and identity, particularly to confirm the 21+ age requirement.
• Financial transactions: To process deposits and withdrawals and to prevent fraud.
• Service improvement: To analyze and improve the functionality of the platform.
• Customer support: To properly resolve your questions or complaints.
• Legal compliance: To comply with applicable laws and regulations.
• Security assurance: To detect suspicious activity and ensure account security.

3 Data Protection Measures

cv997 has adopted industry-standard technical and organizational measures to protect your personal information. Our security framework operates at the following levels:

• SSL/TLS encryption: Our entire platform is secured with SSL encryption. All data exchanged between your browser and our servers is transmitted in encrypted form.
• Encrypted database: Encrypted databases are used to store sensitive information.
• Access control: Only authorized personnel have access to your information, and they operate under confidentiality agreements.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-factor verification: An additional verification layer is available to protect your account.

4 Sharing Information with Third Parties

cv997 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology service providers: With technology partners required to operate the platform, who work under confidentiality agreements.
• Legal authorities: In response to a court order or a lawful request from a law enforcement agency.
• Fraud prevention: With services that help detect and prevent fraudulent activity.

In all such cases, third parties are required to maintain their own privacy policies and security standards.

5 Cookies and Tracking Technologies

The cv997 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Necessary to ensure the basic functionality of the platform. Related to login sessions and security.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Used to collect aggregate data to understand how the platform is used.

You can control or disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly.

6 User Rights

As a user of our platform, you have the following rights over your own information. cv997 fully respects these rights and responds to your requests within a reasonable time.

• Right to access: You can view your personal information held by us at any time.
• Right to correction: You have the right to request a correction if any of your information is inaccurate.
• Right to deletion: In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for legal or regulatory reasons.
• Right to restrict processing: In certain cases you may request that the processing of your information be limited.
• Right to data portability: You may request your information in a structured, machine-readable format.

To exercise these rights, contact us by email: [email protected]

7 Data Retention Period

cv997 retains your personal information only for as long as necessary. When determining retention periods, we consider the following:

• All account-related information will be retained for as long as the account remains active.
• Financial transaction records will be retained after account closure in accordance with legal requirements.
• Certain information may be kept for a specified period for fraud prevention and security purposes.
• If you request to opt out of marketing communications, the relevant information will be deleted within a reasonable time.

To learn more about data retention periods or to request deletion of specific information, please contact our support team.

8 Protection of Minors

cv997 is a responsible platform. Our services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification during registration is mandatory. If we become aware that a minor has registered, the relevant account will be suspended immediately and any collected information will be deleted.

9 International Data Transfers

Our server infrastructure may span multiple countries. As a result, your information may be processed or stored outside Bangladesh. In such cases, cv997 ensures that:

• Internationally recognized security standards are followed for data transfers.
• Third-party data processors are contractually bound to maintain our privacy standards.
• Information is not transferred until equivalent data protection is confirmed.

10 Changes to This Policy

cv997 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date on this page of the website will change.

Continued use of the platform after any changes will indicate that you have accepted the new policy. We therefore recommend reading the policy again after any update.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. cv997's data protection team is always ready to answer any queries you may have.

• Email Support
  [email protected]
• Live Chat
  Available 24/7 — support in Bengali and English
• Response Time
  Instant on live chat. As soon as possible by email.

12 Applicable Law and Jurisdiction

This Privacy Policy and any disputes relating to the use of your information on the cv997 platform will be resolved in accordance with applicable law. We are committed to maintaining the highest standards in protecting user information and follow international best practices in data protection.

If any provision of this Policy is found to be legally unenforceable, the remaining provisions will remain fully effective, and the unenforceable provision will be interpreted as closely as possible to its original intent in a legally valid manner.